Online Terms and Conditions

Payments

All Payments taken on our online store are taken through our payment gateways including but not limited to PayPal, Worldpay UK & Stripe.

Our online store provides functionality to save your card details for later use, all card details are stored with our payment gateway Stripe.

No Card Details are stored or processed through our servers and taken through our payment gateway directly.

Our online store provides coupon/discount code functionality, when placing an order with any code which you are not authorised to use your order will be cancelled and any money paid will be refunded minus any fees we occur.

Repairs

We offer many repair services through our online store, you understand that if you purchase a repair service and the device requires additional/other repairs to what was purchased there will be additional cost and the repair time will be increased.

Any repair service not used within 1 month of purchase maybe cancelled at our sole discretion, if tis does happen you we be refunded minus any costs that we occurred.

Any repair service purchased during a promotion must be used within 14 working days.

Cancellations, Refunds & Returns

If you want to cancel your order you must contact us before the order has been processed, if the order has been processed you must contact us.

If the item you received is faulty you must notify us within 5 working Days (You must notify us within 2 working days for any consumable items) we will repair or replace that item at no additional cost.

If you no longer want the item you purchased you can return the item unopened for a refund minus the 20% restocking charge and any shipping fees.

Any Cancellations, refunds, repairs or replacements are at the sole discretion of We Fix Bedford.

Shipping & Deliveries

When shipping items we use multiple couriers including but not limited to Royal Mail, Parcel Force, DPD & UPS. The courier delivering your parcel will be know once your order has been processed.

Items will be delivered within 5 Working days, any delays caused by the couriers our out of our hands and we cannot be held responsible.

Any estimated delivery dates are provided by our couriers hence we cannot be held responsible for any delays/inaccuracies by the dates given.

Membership Terms

All memberships must be active for at least 3 months, after 3 months the membership can be cancelled. To cancel your membership please call us or contact us here. It is important to note that by stopping your payments, that does not stop your membership and you will be liable for the monthly payments.

All memberships have a discount on repairs, each membership has a certain discount amount on labour costs, parts costs and callout costs, all which are stated during the membership selection process and can be found in the ‘my account’ section which can be found at ‘https://store.wefixbedford.co.uk/my-account

All Memberships are limited to a single person and any benefits can be only applied to devices which they personally own. We can at any point suspend, change or cancel your membership at any time, without any warning at our sole discretion.

If you cancel your membership during a repair or purchase, any discounts or benefits from the membership will be removed and the associated cost must be paid.

'Sell Your Laptop' Terms

your laptop must:

Be less than 7 years old.
All windows laptops must come with a Microsoft Windows COA license.
Have a screen size of 12″ or greater.
Be in full working order.
All laptops received should have a UK keyboard.
Products must be received within 14 days after the completion of the web form. If items are not received within the 14 days, the original valuation is nullified and our offer is no longer valid. All quotes via the website are estimates only, based on the relevant grading criteria selected.. A final offer will not be made until our team have inspected your laptop.

Please make sure that your laptop is packaged adequately and the box secured. If it arrives damaged or does not arrive at all we cannot accept responsibility.

Once we have received your laptop, an engineer will evaluate it for damage and any non-functional parts. Engineers will evaluate if the laptop is worth the original valuation. Should a laptop fall outside the stated conditions we will send a revised offer by email with an option to either accept or decline. If the revised offer is declined, we will gladly return laptop in the condition it was received. a £15 delivery charge must be paid.

From the date an offer is sent, you have 14 days to accept or decline the proposed valuation. If we have not received a reply within this time the offer will be taken as accepted and processed at the revised price for payment, or disposal of the laptop including the destruction of all data held on the machine.

If the laptop is in the required condition (or following an accepted revised offer) we will process your payment, which will be sent via the chosen payment method.

Bacs payments will be paid to the person detailed on the original form and will be completed with seven days of acceptance of the final offer.

PayPal payments will be paid to the person detailed on the original form and will be completed with seven days of acceptance of the final offer.

Please note we are unable to retrieve any customer data once the product has been received. We comply with strict data protection legislation concerning the recycling of data bearing devices and have processes that ensure we either destroy or use effective data wiping software to securely delete data.

Laptop Condition Defined

Good
Laptop should be fully functional.
No noticeable scratches on the laptop.
Laptop must include a working power supply.

Average
Laptop should be fully functional.
Shows signs of previous use (small scratches/wear to the chassis, and signs of wear to the keyboard and trackpad).
Laptop must include a working power supply.

Poor
The laptop still functions, but shows signs of considerable cosmetic wear and minor damage to the chassis.
The screen should not have any dents, holes or other damages that interfere with it working.
The laptop should hold a minimum of twenty minutes charge, when not plugged in to the mains.